Data Governance Maturity Models and How to Measure It?

Summary: A data governance maturity model is a tool and methodology used to measure your organization's data governance initiatives and communicate them simply to your entire organization.

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Introduction

In an organization where data governance protocols are absent, data quality cannot be guaranteed. When data is unstructured and changes made to it undocumented, its quality diminishes—fast. Not only is this a major headache for data teams, but it prevents business users from using company data to innovate.

Bad quality data and non-existent data management processes lead to inaccurate data sets. And when data is wrong there can be catastrophic consequences, from detrimental business decisions to potential data breaches and costly compliance violations.

To combat these issues, organizations must deploy a data governance strategy, but for this strategy to be a success, there needs to be a high level of data maturity. The best way to achieve this is by adopting a data governance maturity model.

Data Governance Maturity and Its Models

To achieve a superior level of data governance maturity, organizations must adhere to a data governance maturity model. There are lots of examples of this model, but before we take a deep dive into the most recognized ones, let’s explain the terms that define them.

What Exactly is Data Governance Maturity?

Data governance maturity refers to the stage an organization has reached in the implementation and adoption of data governance initiatives. An immature organization will have a great deal of unorganized data and will not be using this data to drive growth. Alternatively, a mature organization will be well-aware of the importance of data as a key business asset and governing and managing it accordingly.

And, What is a Data Governance Maturity Model?

A data governance maturity model is a tool and methodology used to measure your organization's data governance initiatives and communicate them simply to your entire organization. In a mature organization, all the processes to manage, access, and innovate using data assets are in place. Less advanced organizations can use the maturity model to achieve this objective.

There are a handful of well-known data governance maturity models, including examples from IBM, Stanford, Gartner, and Oracle. These models provide a method by which a business can learn how to manage data effectively, provide user access, ensure that data is of high quality, and make it possible for everyone in an organization to benefit from these advances.

When a company achieves the highest level of data governance maturity, it will see palpable results. Company-wide, data will be used to innovate and collaborate and make better business decisions, while these same organizations will avoid the huge fines that arise when data protection regulations are not observed.

Which Data Governance Maturity Model Should You Use?

Although there are several data governance maturity models out there, the best known were developed by OvalEdge, IBM and Gartner. As mentioned earlier in this blog, a maturity model is a tool for measuring the level of your data governance capabilities. So, you must ensure that when you adopt a maturity model, you also have in place a data governance framework and roadmap that follows the same methodology.

When you set out to decide on a data governance maturity model you need to consider many factors. These include key business drivers, the budget required to implement the model, the existing data management and governance framework, and the industry you operate in.

Progressive Data Governance Maturity Model

The objective of every data governance maturity model is the same, but neither Gartner nor IBM provide the detail required to overcome the challenges businesses will face. With our approach, we enable companies to track the progress of their data governance initiatives.

Level 1: Unaware

• Unaware of the importance of data
• No action taken
• Processes are reactive and generally chaotic

Level 2: Aware

• There is an awareness of the importance of data
• Existing data practices are understood and well documented
• An inventory of data sources is available

Level 3: Defined

• Data governance rules and policies are defined
• Data owners and data stewards are identified 
• A governance committee is set up
• A data catalog is installed 

Level 4: Implemented

• Data governance policies and implementing rules are enforced
• There is training conducted
• Data is collected and measured 
• Alerts are set up to monitor data quality issues raised by users 

Level 5: Optimized

• Rules and policies for better efficiency are optimized 
• Redundancies are reduced with redesigned workflows 
• Data is tagged by users to increase discoverability 

The OvalEdge data governance maturity model should be applied to three core areas of data governance: data quality, data access management, and data literacy. The aim is to apply this model to each of the three areas independently and tackle data governance progressively.

The best way to understand the level your company is at and then progress onto the next is to ask data users questions with a formal questionnaire. This will enable you to understand where your organization is, what your staff know, and what they don't.

IBM Data Governance Maturity Model

The IBM data governance maturity model is one the most widely recognized. Developed in 2007, the model is designed to help you determine your progress across 11 core data governance areas. These include data awareness and organizational structure, data policy, data stewardship, data quality management, data lifecycle management, IT security and privacy, data architecture, data classification, compliance, value creation, and auditing.

Level 1: Initial

• Limited to no data processes or governance
• Data management is ad-hoc and reactive
• There are no formal procedures for tracking data
• Deadlines are missed and project budgets are exceeded

To progress to level 2, data teams should audit the way data is shared in their organization and create a plan that includes data owners and other stakeholders.

Level 2: Managed

• Users are aware of the business value of data
• Several data projects, such as mapping data infrastructure, are underway
• There is a small degree of automation
• Measures for regulating data have been agreed upon and are available
• Data teams are beginning to focus on metadata

To reach level 3, regulatory measures need further development and documentation. To initiate this, you need to begin creating models that map your key infrastructure and requirements.

Level 3: Defined

• Data policies are well-defined
• Some data stewards have been identified and appointed
• There is some data management technology in use
• A data integration plan is being worked on
• Users are sharing and understanding data management processes
• Master data management is commonplace
• Data quality risk assessment measures are in use

As you continue to specify and implement data policies and management processes, your organization will progress to level 4.

Level 4: Quantitatively managed

• Data policies are well-defined
• Enterprise-level data governance measures are in place
• Well-defined data quality goals are in place
• Data models are readily available
• Data governance principles drive all data projects
• Performance management is live and underway

To achieve the highest level of data maturity, you must concentrate on producing KPIs and other performance metrics. To achieve this, you must develop a clear, concise plan for executing data models.

Level 5: Optimizing

• Data management costs are reduced
• Automation is commonplace
• Clear and comprehensive data management principles are adopted company-wide
• Data governance is part of company culture
• It's standard practice to calculate and track ROI on data projects

Gartner Data Governance Maturity Model

Another widely recognized model is the Gartner data governance maturity model. Since 2008, the Gartner model has enabled enterprises to achieve five major goals:

1. Company-wide data integration
2. Content unification
3. Master data domain integration
4. Unhindered information channels
5. Metadata management

Level 0: Unaware

• There is no data governance, data ownership, or accountability in place
• There are no processes or architecture in place for information sharing
• There is no standardization or metadata management
• Most archiving and document sharing is completed via email
• There is no unification and data is fragmented
• Important business decisions are made using inadequate information

Action item: Data teams and planners must educate key business leaders about the importance of data governance and focus on the potential implications of breaching compliance regulations.

Level 1: Aware

• The absence of data owners is apparent
• Business leaders acknowledge the lack of support for Enterprise Information Management (EIM)
• The value of data is becoming apparent
• There is a degree of awareness surrounding data quality issues
• There is awareness surrounding the need for standardized data policies and processes
• There is awareness of redundant reports and inefficient BI processes
• The risks of not having EIM in place are becoming clear

Action item: Data teams must develop an EIM strategy that fits with existing enterprise architecture and strategic business goals.

Level 2: Reactive

• Organizations understand the value of company data
• Data is beginning to be shared across departments, projects, and systems
• Data quality processes are reactive
• Policies have been created but adoption is low
• Data information and retention assessment processes are being developed

Action item: Key business leaders must promote the initial procedures and encourage adoption. At the same time, an overall value proposition must be made available.

Level 3: Proactive

• Data stewards and owners are identified and active
• Collaboration is recognized as a key enterprise process
• Roles and governance models are confirmed
• There is company-wide compliance with governance protocols
• Data governance is integral to every project's development and deployment
• Operational risks are reduced

Action item: Create and present an EIM strategy to business stakeholders and management and seek out EIM opportunities at the departmental level.

Level 4: Managed

• There is an enterprise-wide acceptance that data is critical
• Data policies have been developed, initiated, and are well understood
• A data governance body has been created
• Data metrics are well-defined and accessible

Action item: IT management tasks must be inventoried to check they follow the EIM strategy. There should be a scorecard to rate data management processes.

Level 5: Effective

• Utilizing data and managing information is seen to provide a competitive advantage
• There are service level agreements (SLAs) in place
• Achieving productivity targets and risk reduction are two goals linked to EIM strategies
• The team responsible for EIM is well-established and active
• Core EIM goals have been achieved

Action item: Ensure measures are in place that guarantees EIM controls and quality standards continue regardless of changes at the leadership level.

Conclusion

Data is the most important driver of growth in modern businesses. Not only does it underpin the critical business decisions, but it makes it possible for collaborative practices that aid company-wide innovation.

However, if you do not govern your data smartly, it’s impossible to achieve these benefits. Wherever you are on your data journey, a data governance maturity model will enable you to calculate the level of data maturity your organization has reached. You can look back at where you have come from and determine the steps required to reach the highest level of data proficiency.